1. People must be well trained, and understand that the cost of quality is the expense of doing things wrong
2. Processes must include well designed and fully implemented control system and statistical process control must become the accepted norm
3. Procedures and spesifications in all functions of the organization must be designed to prevent defects and result in satisfied customers
4. Products and services, whether for our customers or internal operations, must conform to clearly stated requirements which are agreed upon between the producer and the user

Quality Policy

It is the commitment of the Management of Esco to market only product of a quality that will merit and earn customer satisfaction by performing expected functions in accordance with customer expectations and which are discernibly better than competitive offerings.

Company Policy

The quality system is documented in the Quality Manual, Operating Procedures, and Work Instructions. Implementation of the quality system is regularly audited and reviewed. Any additions or substractions from any of the quality systems documentation must follow the flow set up by the controlling manager or process.

Quality System

The quality system is defined in the following Company documents:
Quality Manual, controlled by the Quality Assurance Manager
Operating Procedures, controlled by the Quality Assurance Manager
Work Instructions, Process procedures and Internal Standards controlled by the individual department managers or the Esco Engineering of Change Notice process
Product Technical specifications and drawings, controlled by the Engineering Change Notice process

Quality System Implementation

All personnel who manage, perform and verify work affecting quality are responsible for implementing the quality system. The Quality Assurance Manager is responsible for coordinating, monitoring and auditing the system.

Implementation of the quality system is assessed regularly by way of audits and management reviews.

Quality Objectives

The Esco Management Quality Objectives have been laid out in company processes, documentation, procedures and instructions. The management team members verify the Company's quality objectives are being implemented by way of periodic reviews of customer returns, production rejekcts, company corrective action processes, supplier evaluations and department audits.

Quality Planning

Production and quality plans are primarily documented on production work instructions or engineering drawings and are controlled under the company's formal documentation system. Production and quality plans, which are primarily established during a design review, are identified to the product to which they pertain by a title and a common part number.

Production work instructions sequence and co-ordinate production operations, define equipment, reference the drawings and spesifications that are needed for production. Work instructions define the inspection, testing, equipment, and reference spesification instructions and acceptance criteria.

Products and materials not meeting the requirements stated on the related engineering documents are suitably identified, and the establised formal corrective action processes are implemented

All records related to qualify plans are identified, and prepared by qualified personnel. These records shall be maintained by designated personnel as stated by company documented procedures.